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This is related to my post on August 20 10:54AM. Windows XP SP3 forced version update to 22.15.3.20.
An expired 30 day trial of NIS that was an update for an active subscription is preventing the new version from activating. The latest Norton Removal/Reinstall tool did not remove or reset the expired trial version that comes back to haunt me every time that I uninstall, run the tool and reinstall. As long as the expired trial is there, the activation fails and the install is not usable.
How do I get rid of, or reset the trial to 30 days?
If you forgot your username or password, you can retrieve it and set a new password for your account.
If you do not have access to your old email or if you did not receive the password reset email, contact Member Services and Support for assistance.
Open your browser and go to the sign in page.
Click Forgot username? link.
Enter your email address. Make sure that the email address you enter is the same as the one that you used to make your purchase or to create your account.
Click Continue.
Open the email that you received to know your username.
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Open your browser and go to Forgot Password page.
Enter your email address. Make sure that the email address you enter is the same as the one that you used to make your purchase or to create your account.
Click Continue.
Norton sends you an email with reset password instructions to your email address.
If you do not receive the password reset email within a few minutes check your spam or junk folders. You may not receive a recovery email if there is no account under that email address. The password recovery emails from Norton have the following details:
From: no-reply@nortonlifelock.com
Subject: Reset your NortonLifeLock password
Open the email and click the Reset Password button.
If your email account is not active, contact us at Member Services and Support.
Type a new password for your account.
Click Update Password.
Click Continue to access your account.